Marketplace context
A local-services marketplace succeeds only when supply and demand can meet through an operable platform. Customer discovery, provider onboarding, and administrative oversight therefore had to be designed together.
User needs
Customers needed to understand services and complete a booking. Providers needed a way to join and manage their presence. Administrators needed enough control to operate the marketplace and coordinate payment-related workflows.
Product and technical approach
Next.js supported the customer web experience, React Native extended the product to mobile, and MongoDB held marketplace information. The brand and UI system provided continuity as users moved through different parts of the platform.
Key workflows
- Customer service discovery and booking
- Service-provider onboarding and management
- Payment functionality
- Platform administration
- Marketing and promotional activity
Outcome
The delivered solution centralised the marketplace around distinct but connected user journeys. It also demonstrates iEncode Tech’s end-to-end capability across identity, product design, web, mobile, data, commerce workflows, and launch support.